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What You Need to Know About Our Terms

When you open an account with us, you're agreeing to the rules that keep your account safe and our platform running fairly.

Account ownershipPayment obligationsDispute resolutionYour data rights
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rupiahtoto link What You Need to Know About Our Terms
REACH US ABOUT TERMS

How to Raise Questions About These Terms

Live chat support Our team answers term-related queries in your language seven days a week, 08:00 to 23:00 Jakarta time. Open the chat widget in your account lobby or email [email protected].
Account settings review Log into your account, go to Settings > Account Terms, and you'll see the version date and your acceptance record. You can request a clean text version of any section in writing.
Formal dispute channel If you believe we've breached these terms, write to [email protected] with your account number and a description. We respond within five business days.
HOW WE HONOUR THEM

Our Commitment to Fair Enforcement

Account data retention

We keep your account record, deposit and withdrawal history, and game rounds for seven years as required by law. You can request a copy of your data anytime via Settings > Data Export; we deliver it within ten business days.

Session cookies and security logs

We log every login, deposit, withdrawal and game session to prevent fraud. These logs are encrypted and stored separately from your personal name and payment details. Cookie data expires when you log out.

Payment partner compliance

DANA, OVO, GoPay and QRIS transactions are governed by both our terms and each provider's own policies. We do not store your payment credentials; providers manage those directly and securely.

Dispute investigation process

If you report a transaction you didn't authorise, we investigate within 48 hours by cross-checking our logs against payment-provider records. We'll contact you with findings and next steps in writing.

Amendment notice protocol

If we change these terms, we email you 30 days before the change takes effect. Your continued account use after that date means you accept the update. You can close your account anytime before the date to avoid accepting new terms.

Right to request erasure

After account closure, you can request permanent deletion of personal data (name, email, phone) except for transaction records kept for compliance. Submit erasure requests to [email protected] and we'll confirm deletion within 30 days.

Answers to What Players Ask Most

No. Each person is permitted one active account on rupiahtoto link. If we detect duplicate or shared accounts, we close all of them and withhold balances pending investigation. Account names must match your official ID or registered DANA, OVO, GoPay and QRIS profile.

Under our terms, winnings from no-deposit bonus funds are credited to a restricted balance. You may not withdraw them until you've deposited your own funds equal to the bonus amount and wagered it once through real-money games. This protects both you and us from fraud.

Yes. If you close your account, your username is reserved for 12 months. You can reopen it anytime in that window by logging in and confirming your identity. After 12 months, the username is released. Your old transaction history stays archived for seven years even after closure.

Before we release any withdrawal to your DANA, OVO, GoPay or QRIS account, we confirm that the funds you're withdrawing match deposits you've made from the same payment method. We cross-check amounts, dates and payment-provider reference numbers to prevent money laundering and unauthorised transfers.

No. If a QRIS payment fails or times out, your account shows a pending transaction. Contact our support team with your QRIS reference number and we'll verify with the QRIS network. Most reversals happen automatically within 24 hours; we'll confirm the refund in your wallet.

Per our terms, deposit and withdrawal limits depend on the payment method and your account age. New accounts have lower daily limits; these increase after your first 30 days and once you've completed ID verification. Contact support to see your personal limits or request a temporary increase.

Report the round within 24 hours by going to your game history, selecting the round, and clicking 'Report.' Our team reviews the complete session log, RNG audit and payment sequence. We'll respond in writing within 72 hours with our finding and any corrective action if an error is confirmed.

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